Have questions? We’re here to help!
Frequently Asked Questions
Manage Your Account
To register for an account you can select the “login” button first, and then select the “register” button once redirected to the login page.
If you have already registered for an account at either sanofipartnerportal.ca or sanofi.ca, you can login by selecting the “login” button on the homepage. If you have not yet registered for an account, you can select the “register” option after being redirected to the login page.
Once registered with an account and you’ve logged in, you can update your profile information by selecting the Settings option (the gear icon at the top-right of the page).
Once you’ve submitted your registration request, it takes approximately 2-3 business days for your account to be verified and activated. An email will be sent to the email address you provided during registration to notify you once your account has been opened.
Explore Products
You can find any Sanofi product your looking for by navigating to our catalogue on the products page, and either using the drop-down menus to filter by brand name, generic name or route of administration, OR using the search field if you know the specific product DIN or brand name.
No. At this time all product orders are handled by a sales representative in your area. Please see the “How do I contact my local Sanofi sales representative?” section of this FAQ.
Check Inventory
Product inventory statuses are typically updated daily.
Once registered with an account and you’ve logged in, you can view a product’s inventory status by navigating to the specific product page from the catalogue on our products page.
The majority of Sanofi product inventory statuses are available for our customers. In rare instances, there are specific products that aren’t present (e.g. some device products).
If the product(s) you’re interested in shows an inventory status of “unavailable”, you can contact the sales representative in your area for more information. Please see the “How do I contact my local Sanofi sales representative?” section of this FAQ.
Get Assistance
Once registered with an account and you’ve logged in, there are a number of contact options available to you depending on the nature of your issue that can be found toward the bottom of any of the Sanofi product pages – see the “How do I contact my local Sanofi sales representative?” section of this FAQ. All other inquiries can be addressed by our customer service team, where contact details are provided on the Contact Us page.
The appropriate sales representative in your area is dependent on the product(s) you are interested in discussing. Once registered with an account and you’ve logged in, you can first navigate to the product page for the respective product(s) and scroll down to the contact section and either select the “Retail Sales” or “Hospital Sales” tab. The appropriate sales representative will be displayed, along with their email address for direct contact. If either of those options aren’t available, you will be provided with the contact details for the Sanofi customer service team who can help you with that specific product.
Yes. Once registered with an account and you’ve logged in, you can report an adverse event for any Sanofi product on its product page in the contact section. Please see the “How do I contact my local Sanofi sales representative?” section of this FAQ. Alternatively, if you don’t have an account, you can contact our customer service team on the Contact Us page.
For questions not related to inventory status, once registered with an account and you’ve logged in, there are a number of contact options available to you depending on the nature of your query that can be found toward the bottom of any of the Sanofi product pages – see the “How do I contact my local Sanofi sales representative?” section of this FAQ. Alternatively, you can contact our customer service team on the Contact Us page.
Yes. Once registered with an account and you’ve logged in, you can request samples for any Sanofi product on its product page in the contact section. Please see the “How do I contact my local Sanofi sales representative?” section of this FAQ.